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Friday
Jan152010

Philosophical Friday: Better For The Sake of Better

DateFriday, January 15, 2010 at 8:00AM

What was the last thing you did to create a better experience for your customers that wasn’t caused by one of these three things?  

1. Your competition.

2. A belief it would increase revenue.

3. A response to a customer’s complaint.

Sometimes, making it better for the sake of making it better is the right answer all by itself.

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